Dear Roofing Guy,
When I called you on Monday and you said you'd be by on Tuesday or Wednesday? I actually believed you. I even gave you Thursday for good measure. Now? Now it is Friday. I'm moving on to the next guy.
If you didn't have time to get to me, didn't want to climb up on my steep roof, or didn't want to be bothered with a repair, the polite way to blow me off would have been to tell me you were too busy to get to me any time soon. So now? Now when I'm ready for the big job of a completely new roof, which will be within the next year, you won't be getting a call for the job. I thought I mentioned to you we'd be looking for estimates for that big job too...guess you must have forgotten that part.